systems
PCs that last.
Builds, upgrades, OS installs, virus cleanup. Machines that survive more than one Windows cycle.
Springfield hub · MA & CT
If it can be fixed remotely, we do that the same day. If it needs hands on the machine, we come to you. You get the same techs who already know your network. In-house-level support, without a dedicated hire.
2,100+
systems built
55,000+
tickets closed
25+
years
24h
typical turnaround
Law offices, shops, trades, clinics, warehouses live on their computers whether they like it or not. When a workstation, email, or the front desk goes down, filing stops, billing waits, and the phones might as well be off. We keep your business on track and let you get on with your day.
PCs that last.
Builds, upgrades, OS installs, virus cleanup. Machines that survive more than one Windows cycle.
The office talks.
Wi-Fi, switches, firewalls, printers on the right PCs. Connectivity that is not a second job for the owner.
We still show.
On-site when the shop is empty. Existing customers: around the clock. New: 7am–7pm unless it is an emergency.
Set costs.
Not always cheapest. Usually the most value. No surprise invoices after the work is done.
01
Tell us what died — a workstation, the wifi, a login that locked the front desk. Phone, email, or the ticket form. Existing customers skip the line.
02
We start remote when that gets you back up faster. If it needs hands on the machine, we come to you. Same techs either way, usually before the day is over.
03
You get the number before a screwdriver comes out. Travel can change the rate outside the Springfield hub. No surprise invoice after the work is done.
Reach out via our contact form or phone.
Pay when something is down, keep us on if you can’t wait, or call after hours. We quote before we start. No retainer you have to decode.
When something is on fire
If you can’t afford a down day
Retail, trades, second-shift
Most shops start with break/fix. If the same problems keep coming back, we put you on a care plan. After-hours is for when the floor doesn’t close at five — you can add it later. Contact us now and we’ll tell you which one fits.
Recent client reviews
5.0
Average from the shops below
“There were times I thought I would never get everything figured out. Then PWN showed up and made everything fast and easy.”
“They figure out what is wrong and systematically eradicate your problems.”
18 Springfield Street, Springfield, MA 01107. Most of Massachusetts and Connecticut. Travel time can change the rate.
No. Small and mid-size shops are the work. Offices, trades, retail, medical/dental, anyone who cannot keep a full-time IT person on payroll.
Straight talk, set costs. Travel can change the rate outside the Springfield hub. Most first consultations are free. Call and we will tell you before we start.
Most tickets close within 24 hours. Emergencies for established customers: we pick up nights and weekends.
We started in 2003. Most original customers are still here because they get the same people, not a rotating helpdesk.
Call, email, or the form. Established customers: around the clock. New: 7am–7pm EST unless it is on fire. Consults are almost always free.
18 Springfield Street